Frequently Asked Questions

Straight answers to the questions we get most. Anything else, message us on WhatsApp or email support@destellotech.com and you'll get the person who builds the PCs, not a call centre.

How long does delivery take?

Every PC is built to order, stress tested, and dispatched within 3 to 5 working days. Delivery is free, tracked, and insured across the UK. In-stock components ship faster.

What warranty do I get?

Every build includes at least a 1 year parts and labour warranty. If it breaks, we fix it. You can extend to 2 or 3 years when you configure your build, and The Tormenta includes a free 3 year warranty with an optional 5 year upgrade. Full details are on our warranty page.

Can I return my PC if I change my mind?

Stocked products and our standard builds (The Luz, The Rayo, The Tormenta as listed) can be returned within 14 days of delivery, no restocking fee. PCs built to your own custom specification through the configurator are made to order and exempt from change of mind returns under the Consumer Contracts Regulations 2013, but your statutory rights for faulty goods always apply in full.

What if my order arrives damaged or faulty?

Email support@destellotech.com with photos and your order number. We cover collection for faulty goods, it is never at your expense, and we'll sort a repair, replacement, or refund promptly. Within the first 30 days you can reject a faulty product for a full refund under the Consumer Rights Act 2015.

Can I pay in instalments?

Yes. Klarna and Clearpay are available at checkout, including interest free options. We also accept Shop Pay, Apple Pay, and Google Pay.

How are your PCs tested before shipping?

Every system is hand assembled in Harlow, Essex, then stress tested as a complete build before dispatch. The FPS benchmarks on our product pages are measured on the exact configurations we sell, not manufacturer marketing numbers.

Can I upgrade my PC later?

Yes. We build with standard, off the shelf parts and list the spare RAM slots, M.2 slots, and drive bays on every product page, so you know exactly what room you have to grow before you buy.

Do you use refurbished parts?

In some builds, yes, and we say so clearly on the product page rather than hiding it. Where we use refurbished components they are professionally tested, stress tested in the complete build, and covered by your warranty exactly the same as new parts.

How do I contact you?

WhatsApp +44 7756 296228 for quick questions, or email support@destellotech.com for anything order or warranty related. We usually reply within a few hours on weekdays.