Refund policy
Returns & Refunds
Thank you for your purchase! We hope you're satisfied with your order. However, if you're not completely happy with your purchase for any reason, you can return it within 7 days of delivery. The return process is simple and can be initiated by clicking here.
Return Period
We offer a 7-day return period during which you may return your items without providing a reason. This 7-day period begins from the moment you receive your package. Please ensure that the return shipment is sent back to us within these 7 days.
Return Conditions
For PCs and Prebuilt Systems
- All returned PCs and prebuilt systems must be in original, unmodified condition with all parts and accessories included.
- No signs of damage, wear, or use will be accepted.
- Shipping costs are non-refundable.
For Components (e.g., GPUs, Motherboards, RAM)
- All components must be returned in unused, unopened condition. If the seal has been broken or packaging tampered with, we are unable to accept the return.
- Components must be suitable for resale with all original packaging intact.
- Shipping costs are non-refundable.
Return Costs
The cost of returning products is the responsibility of the customer, and will vary depending on the courier and country of return.
Return Processing Time
Once your return is received at our warehouse, we aim to process it within 10 working days. You'll receive a tracking number for your return shipment, and the 10 working days will begin once the package arrives at our warehouse. After your refund has been processed, you'll receive a notification. Please allow up to 3 days for the refund to appear in your bank account.
Return Rules Summary
- Returns accepted within 7 days from the date of delivery.
- Customer provides return shipping at their own expense.
- A 10% restocking fee will be applied to returned items.
- No final sale items can be returned.
Return Address
Please send returns to the following address:
Destello Tech
124 Vicarage Wood
Harlow, Essex
CM20 3HH
United Kingdom
Returns FAQ
What can I do if the exchange product is no longer available?
If your requested exchange product is unavailable, please contact our customer service team. We’ll update you on the expected availability and help you find a solution.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. If you haven't received this email, our customer service team will be happy to assist you.
What should I do if a product is delivered faulty or damaged?
If your product is damaged during shipment or production, we’re here to help! Please email us at info@destellotech.com with a photo of the damage, and our customer service team will assist you promptly.
What should I do if I want to return my order outside the return period?
We encourage you to return your items within the 7-day window. If you're unable to meet the deadline, we may still offer an exchange or voucher. Please contact our customer service team for more options.